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Here are answers to all the most common tank questions we receive.

What are the dimensions of your water tanks?

All tank dimensions are listed on our website next to each available tank model. Click here to browse our range of tanks (and see tank dimensions). Dimensions are approximate as the shrinkage rate does vary slightly depending on the conditions when manufactured. As the tanks are roto-moulded using a mould, the dimensions cannot be changed but there are several other options available. Please contact one of our friendly sales consultants for more details.

Why should I buy a Duraplas poly tank over other brands?

The ‘New Generation’ design features are what makes a Duraplas tank stand out. The quality is second to none! Much heavier shot weights and strict quality control measures ensure you are buying the best. Duraplas Tanks have proven the test of time in the harsh Australia environment.

Duraplas Industries is an “Australian, family owned business which has been manufacturing locally since 1984.” That’s right, the same owners since the early eighties. This is unique in the tank industry and ensures you peace of mind that you are dealing with people that really care. Your tank is covered by a warranty you can TRUST!

>> More reasons to buy from The Tank Factory

Will delivery of my tank cost anything and what do I need to do to prepare?

Please click delivery map below to see an enlarged version.

water tank delivery areaThe Tank Factory will deliver your Duraplas tank FREE if you are situated between Bundaberg in North QLD, south to Wollongong in NSW and west to Moree. Many other areas in Australia are covered but may incur a delivery charge (contact one of our friendly sales consultants for details).

The free delivery includes a half an hour on site and the delivery driver will require assistance from you to help unload and position your tank. The persons required are listed below.

>> More tank delivery information



Slimline And Midline Urban Tower Tanks

450 – 1650 litre    1 person + 1 driver
2000 – 5000 litre   2 people + 1 driver

 

Cylindrical Water Tanks

340 – 13500 litre   1 person + 1 driver
22700 litre   2 people + 1 driver
34000 litre   3 people + 1 driver

 

As each site is different, we will try at the time of organising the delivery, to assess any difficulties that may hinder the delivery process. The delivery drivers will decide as to what is deemed possible and safe once he arrives on site. If assistance cannot be provided then the hire or use of any equipment required is at the purchaser’s expense.

The purchaser needs to have a flat level and compacted site prepared ready to place the tank on. Sand, metal dust or concrete can be used but remember to retain all fill material to stop erosion at a later date. For more details see the ‘Installation guide’ under the ‘Further info’ menu bar.

>> More tank delivery information

How long can I expect to wait before my Duraplas tank is delivered?

Once The Tank Factory has confirmed receipt of your order we are committed to ensure that your Duraplas tank is delivered to your property within 4 weeks. Longer lead times may occur for premium colours or special orders.

>> More tank delivery information

What colours are available?

The standard range includes:
Wilderness Green, Mist Green, Heritage Green, Smooth Cream, Merino & Beige.

The premium designer range of colours attract a 5% additional cost and are as follows: White, Black, Dusk, Armour Grey, Torris Blue, Stormedge Blue, Heritage Red, Slate Grey, Autumn Brown, Bronzed Olive, Mountain Blue, Wheat, Aubergine and Gull Grey.

Premium colour orders may result in longer lead times as the material is specially ordered from our supplier. See the ‘Colour range’ tab under the ‘Tank info’ bar in the main menu for a visual image of all the colours available.

>> More info on our range of tank colours

What will my new water tank cost?

Our tanks are always very competitively priced. Tank pricing is included on our website next to each tank model. Click here to browse our range of tanks (and see tank prcing). Please see the Urban Tank Packages, and Rural Tank Packages sections on our site for great package deals. These pages along with the monthly tank specials pages will reveal the best possible deals available in the industry.

What payment methods are accepted?

We accept the following payment methods:

  1. Completing an EFT Transfer (bank deposit) into our account using your online banking system (or at a Commonwealth Bank Branch). Please kindly use the details below:

    Bank: Commonwealth Bank
    Account Name: The Tank Factory
    BSB Number: 062-657
    Account Number: 10141987
    (please print for your reference)

  2. Phone us during business hours to have a payment securely processed using your Visa or Mastercard on 1300 TANK FACTORY (1300 826 532)
Does my new Duraplas tank come with a warranty?

Duraplas Industries is an “Australian, family owned business which has been manufacturing locally since 1984.” That’s right the one owners since the early eighties. This is unique in the tank industry and ensures you peace of mind that you are dealing with people that really care. Your tank is covered by a warranty you can TRUST.

Duraplas Water Tanks are warranted to perform the function for which they were designed, namely holding potable water at ambient rainwater temperatures for a period of 20 years. Lattice underground tanks are warranted for a period of 10 years. Industrial, chemical, molasses tanks, troughing and boats are warranted for a period of 5 years. All warranties are subject to the conditions on the full warranty which can be found under the ‘Further Info’ menu bar.

>> More info on our tank warranty

What fittings are included when I purchase a Duraplas Tank?

Water tanks come standard with one Stainless Steel mesh leaf strainer, a ‘Watermarked’ brass outlet and ball valve (25mm – 40mm) and an overflow pipe complete with a Stainless Steel cap.

Molasses tanks come standard with a poly screw in manhole lid and a 50mm – 80mm brass outlet (100mm outlet is available at a surcharge).

A comprehensive range of rain harvesting fittings and accessories are available and can be viewed on the tank accessories page.

All Duraplas tanks supplied by The Tank Factory have shot weights which exceed industry standards. This ensures that your tank has thicker walls and is more robust. Computer aided production programmes and unique moulding techniques produces thicker wall sections down low - where the strength is required. All shot weights are guaranteed and can be viewed for each tank size under the tank descriptions. Ultra sound testing of the tanks ensures that they all meet the strict guidelines of AS/NZ4766 standard.

Duraplas Tanks are designed for above ground installations but can easily handle partial back filling for either one side or partial all round submersion. Please see our installation guide for more info. If you have any further questions please contact your friendly assistant at The Tank Factory.

water tank strainer

Have another question?

Please contact our friendly staff today, who will be happy to assist with your enquiry.

Is your question not answered here? Feel free to contact us.