BASIX Information

If you are building a new home in NSW, you need a BASIX Certificate to submit with your development application*

What is BASIX?

BASIX (the Building Sustainability Index), is a new planning tool that affects anyone building a new home. By applying practical measures to the design of a new home, BASIX ensures there is the potential to save energy and water – saving you money on your bills and protecting the environment.

How to get a BASIX Certificate:

Go to www.basix.nsw.gov.au and login to the BASIX assessment tool.
Complete the assessment form by entering the design details of the home. The tool demonstrates how the proposed design is scoring, according to its potential to save energy and water.
Once the design meets the targets, you can print your BASIX Certificate.
Lodge your proposal at Council with the BASIX Certificate.

*Check the BASIX timeline to see when your Council area will be affected.

BASIX means new homes will:

Save water
Save energy

What does this mean for my house design:

Insulation
Window glazing
Eaves and window shading
Wastewater for garden use
Light coloured roof materials
Gas or solar hot water systems
Skylights to bring in natural light
Landscaping that requires less water
Rain water tanks for use in gardens, toilet and/or laundry and for toping up pools.
Water-saving showerheads, taps and dual-flush toilets.
Passive solar design to make your home warmer in winter and cooler in summer

The BASIX Timeline

From 1 July 2004, BASIX applies to new houses and dual occupancies in the Sydney area.
From 1 July 2005, BASIX applies throughout NSW, for:

Houses
Dual Occupancies
Villas
Townhouses
Multi-unit apartment

From 1 October 2005, BASIX applies to alterations and additions made to existing homes,
across NSW.

Key points about BASIX:

To get a BASIX Certificate, you must show that your proposed home will be designed and built to save energy and water.
Information required by BASIX includes site location, dwelling size, floor area, landscaped area and services.
The BASIX commitments shown on the Certificate must be clearly marked on the design plans.
Council staff cannot accept a development application without a BASIX Certificate.
The BASIX website has an on-line tutorial and other resources that will help you complete the assessment. Or ring the BASIX Help Line during business hours: 1300 650 908
From 1 October 2005, BASIX applies to alterations and additions made to existing homes, across NSW.

Contact Details

Website: www.basix.nsw.gov.au

BASIX Help Line:
1300 650 908 during business hours

Email: basix@dipnr.nsw.gov.au

Address: Department of Infrastructure
Planning and Natural Resources
GPO Box 39
Sydney NSW 2001

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"Today I experienced the best customer service I could imagine."
 — T Marker
Hi the tank factory, Today I experienced the best customer service I could imagine . - I needed to arrange people to help with the delivery / installation . - Delivery was made 5 minutes within ETA - The driver assured me, there was no reason to be concerned about what was going to happen . - I had 3 people with me to assist the exercise . - The driver explained how things would happen with safety being paramount . - It happened as he said it would . The 3 people I had to help were a 23 y/0 labour // 45 y/o fireman // 50 y/o sales rep . We all agreed that the driver was somebody that " the tank factory ' should be very proud of as an employee . Congratulations -- he is the face of your business to the client like me . My invoice number was 4574 . Regards,
"I congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thoughtout"
 — Ray and Lorraine
Good Morning Russell, Lorraine and I would like to pass on our thanks and congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thought out, the colour is brilliant and matches the roof exactly. It was a pleasure to deal with such a firm please pass on our thanks to all concerned including Rod who delivered the tank he is an asset to the company. Although he would have looked better with his NSW cap on I am also from NSW and my mate Peter could not say much as we were 2 against 1 him all in good fun. All this would not have been possible had it not been for you many thanks and all the best for the future. Regards, Ray and Lorraine
"Our tank looks amazing. Great product and excellent service... thank you!"
 — Sue and Steve
Hi there, We ordered a 22,700 litre water tank via The Tank Factory and our tank was delivered today by Murray. We would just like to say thank you for the fantastic service we received from Russell at the Tank Factory and from Murray. Murray arrived when he said he would, placed the tank expertly on the pad and all this was done with a wonderful attitude.Our tank looks amazing. Great product and excellent service... thank you! Kind regards, Sue and Steve
"I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience"
 — Bob
Jay/Russell, The tanks arrived today and I just wanted to say that the driver who delivered the tanks (Rod) was very good in keeping us informed on delivery time and displayed great customer service with the delivery and discussions about the tanks with both myself and plumber. He certainly is a credit to your company and I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience. Please forward this email to the Head of your Customer service section. Thanks Bob
"It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. "
 — Derek
Good morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek
"We are very happy to see our tanks on site and delivered safely"
 — Mary Klazema
Hi Russell, As discussed on the phone, I just wanted to commend the delivery team who delivered and installed our tanks. Jim and the boys were very professional and are a credit to the Tankworks team (who deliver the steel range of tanks for The Tank Factory). Our property has a steep driveway and Jim manoeuvred the truck so skilfully, his driving skills are outstanding which allowed the tanks to be unloaded with minimal fuss. They worked cooperatively and professionally. Thank you to all, We are very happy to see our tanks on site and delivered safely, From, Mary Klazema
"Your professionalism and service were outstanding throughout the purchase"
 — Matt Meury
Luke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury
"It is always a pleasure to interface with men of this calibre. Thank you"
 — Rowley & Clare from Dorrigo, NSW
On 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW
 — Tate
Hello, Out tanks were delivered this week as planned.. Just wanted to let you know the delivery guy was exceptionally nice and helpful.. Thats on top of the whole ordering process being easy. Please keep doing what you are doing 🙂 Look forward to ordering from you in the future. Regards Tate
"Considering the quality of your product, I believe I received the best available product for a good price"
 — Alex from Stokers Siding
I recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extrememly competative & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding