Hear From Our Customers

30+ years of trading and thousands of satisfied customers have given us the feedback needed to provide you with outstanding service.

"Great service, great communication and great products."

M Jones
Hi Wayne, Thanks for your prompt reply. I have just paid via internet transfer. You guys are great. In the last 6 months I have bought three 22700lt tank packages from you. My plumber could not find a product even close to the quality and price you are offering. I have recommended you to two friends and both have purchased from you. Every time you, have supplied, great service, great communication and great products. Keep up the good work. When someone asks me "where is the best place to buy a water tank", I shout, The Water Tank Factory! REGARDS M JONES

"Considering the quality of your product, I believe I received the best available product for a good price"

Alex from Stokers Siding
I recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extrememly competative & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding

"Today I experienced the best customer service I could imagine."

T Marker
Hi the tank factory, Today I experienced the best customer service I could imagine . - I needed to arrange people to help with the delivery / installation . - Delivery was made 5 minutes within ETA - The driver assured me, there was no reason to be concerned about what was going to happen . - I had 3 people with me to assist the exercise . - The driver explained how things would happen with safety being paramount . - It happened as he said it would . The 3 people I had to help were a 23 y/0 labour  //  45 y/o fireman // 50 y/o sales rep . We all agreed that the driver was somebody that  " the tank factory ' should be very proud of as an employee . Congratulations  --  he is the face of your business to the client like me . My invoice number was 4574 . Regards,

"I congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thoughtout"

Ray and Lorraine
Good Morning Russell, Lorraine and I would like to pass on our thanks and congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thought out, the colour is brilliant and matches the roof exactly. It was a pleasure to deal with such a firm please pass on our thanks to all concerned including Rod who delivered the tank he is an asset to the company. Although he would have looked better with his NSW cap on I am also from NSW and my mate Peter could not say much as we were 2 against 1 him all in good fun. All this would not have been possible had it not been for you many thanks and all the best for the future. Regards, Ray and Lorraine

"Our tank looks amazing. Great product and excellent service... thank you!"

Sue and Steve
Hi there, We ordered a 22,700 litre water tank via The Tank Factory and our tank was delivered today by Murray. We would just like to say thank you for the fantastic service we received from Russell at the Tank Factory and from Murray. Murray arrived when he said he would, placed the tank expertly on the pad and all this was done with a wonderful attitude.Our tank looks amazing. Great product and excellent service... thank you! Kind regards, Sue and Steve

"I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience"

Bob
Jay/Russell, The tanks arrived today and I just wanted to say that the driver who delivered the tanks (Rod) was very good in keeping us informed on delivery time and displayed great customer service with the delivery and discussions about the tanks with both myself and plumber. He certainly is a credit to your company and I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience. Please forward this email to the Head of your Customer service section. Thanks Bob

"It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. "

Derek
Good morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek

"We are very happy to see our tanks on site and delivered safely"

Mary Klazema
Hi Russell, As discussed on the phone, I just wanted to commend the delivery team who delivered and installed our tanks. Jim and the boys were very professional and are a credit to the Tankworks team (who deliver the steel range of tanks for The Tank Factory). Our property has a steep driveway and Jim manoeuvred the truck so skilfully, his driving skills are outstanding which allowed the tanks to be unloaded with minimal fuss. They worked cooperatively and professionally.  Thank you to all, We are very happy to see our tanks on site and delivered safely, From, Mary Klazema  

"Your professionalism and service were outstanding throughout the purchase"

Matt Meury
Luke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury

"It is always a pleasure to interface with men of this calibre. Thank you"

Rowley & Clare from Dorrigo, NSW
On 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW

"Thank you for your service & prompt delivery"

Steve Monteath
I would like to take this opportunity to thank the driver who delivered my water tank today. You are a lucky company to have such an employee. I have spent over 40 years in education & policing & it is an honour to come across young men who stand proud & tall & are a credit to themselves, their families & their employer. The water tank is on site & the pump arrived whilst the driver placed it into position. Thank you for your service & prompt delivery. I will be passing on your contact details to friends & family advising them of your service & the 'quality' of the product. Once again thank you, Steve Monteath

"The Driver Nathan was very competent"

Mark R from Robertson, NSW
To The Manager, I recently had two water tanks delivered here at Robertson by your Company, The Driver Nathan was very competent and also keen to get on with his other deliveries so we didn’t get to thank him as well as we hoped. Please pass on our many thanks to him. Thanks once Again, Mark R, Robertson, NSW

"Unbelievable "

Ian, Hope Island
Hi The Tank Factory, Just want to say a big thank you to your friendly/professional staff. From the day I rang to make an enquiry, then the order, then the follow up, then the delivery follow up, then the phone call and then the delivery on time, unbelievable these days. So thanks again to Ben, Luke and Rod and the team. Cheers. Ian, Hope Island

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Great for tight spaces. Up to 5,000L

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