Delivery Area (poly tanks)
The standard delivery area currently serviced by The Tank Factory stretches north to Bundaberg (QLD, Australia), south to Wollongong and west to Moree (NSW, Australia). Many other areas can be serviced by request (additional freight will apply). Please contact our friendly staff for further information regarding the delivery of your Duraplas product.
Tank deliveries are available to many areas, and approximately 30 minutes on-site is allowed to enable The Tank Factory to maintain affordable freight fees. The customer is required to assist by arranging the specified number of adult, able bodied persons available at time of delivery of your tank(s).
The team at The Tank Factory believe that clear, honest and precise communication is vitally important and will result in total client satisfaction. Meticulous tank delivery procedures have been developed, revised and implemented to make sure that YOU the customer receive service unmatched in the tank industry. Our unique systems and approach to our clients enables us to provide a committed delivery date.
Our highly trained professional delivery personnel conduct all deliveries using our own specially designed, late model vehicles. The last 35+ years of trading and thousands of satisfied customers has given The Tank Factory the feedback needed to provide YOU with outstanding service.
Please contact our friendly sales personnel at The Tank Factory. They are keen to assist you with the choice of the right tank for your application, direct you with delivery details or help answer related enquiries.
Onsite Assistants Required
The number of assistants required to be onsite when the truck arrives, are as follows:
Slimline Urban Tower Tanks
450-1650 Litre – 1 person + driver
2000-4000 Litre – 2 people + driver
5000 Litre – 3 people + driver
Round/Cylindrical Water Tanks up to (approx)
340-10000 Litre – 1 person + driver
13500 Litre – 2 people + driver
18200 – 22700 Litre Upright – 3 people + driver
22700 Litre Squat – 34000 Litre – 4 people + driver
Underground and Underdeck Water Tanks up to (approx)
1000-2000 Litre – 2 people + driver
3000-5000 Litre – Lifting equipment required. Duraplas/The Tank Factory will Deliver tank(s) to a location of our discretion on your property (subject to truck access). Equipment, organised by the Customer, will be required to place the tank(s) into final position.
The Tank Factory is happy to discuss your individual delivery requirements. For any specific requests, please contact us so that we can discuss options, and assist with any queries.
Poly Tank Freight Fees (for our standard delivery area shown above) are:
- $90 for the 1st tank
- $45 for each tank thereafter, delivered to the same address on the same delivery vehicle at the one time.
Additional Freight fees will apply for other areas/zones, please just contact us for a freight quote.
Our tank freight fees are heavily subsidised and the required assistance is very important to ensure affordable tank delivery.
As each site is different, we will at the time of organising the delivery, try to highlight any difficulties that may hinder the delivery process. The Tank Factory’s obligation is to deliver the poly tank to your property and cannot guarantee (due to difficult access, power lines or steep terrain etc) that the tank will be placed directly onto the tank site. Once arriving on site, the delivery driver will assess what is possible and safe for all involved. If assistance cannot be provided then the hire or use of any equipment needed is at the purchasers’ expense and will need to be arranged once the driver has left the site.
Please contact our friendly sales personnel at The Tank Factory. They are keen to assist you with the choice of the right tank for your application, direct you with delivery details or help answer any other related enquiries.
"Today I experienced the best customer service I could imagine." — T MarkerHi the tank factory, Today I experienced the best customer service I could imagine . - I needed to arrange people to help with the delivery / installation . - Delivery was made 5 minutes within ETA - The driver assured me, there was no reason to be concerned about what was going to happen . - I had 3 people with me to assist the exercise . - The driver explained how things would happen with safety being paramount . - It happened as he said it would . The 3 people I had to help were a 23 y/0 labour // 45 y/o fireman // 50 y/o sales rep . We all agreed that the driver was somebody that " the tank factory ' should be very proud of as an employee . Congratulations -- he is the face of your business to the client like me . My invoice number was 4574 . Regards,
"I congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thoughtout" — Ray and LorraineGood Morning Russell, Lorraine and I would like to pass on our thanks and congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thought out, the colour is brilliant and matches the roof exactly. It was a pleasure to deal with such a firm please pass on our thanks to all concerned including Rod who delivered the tank he is an asset to the company. Although he would have looked better with his NSW cap on I am also from NSW and my mate Peter could not say much as we were 2 against 1 him all in good fun. All this would not have been possible had it not been for you many thanks and all the best for the future. Regards, Ray and Lorraine
"Our tank looks amazing. Great product and excellent service... thank you!" — Sue and SteveHi there, We ordered a 22,700 litre water tank via The Tank Factory and our tank was delivered today by Murray. We would just like to say thank you for the fantastic service we received from Russell at the Tank Factory and from Murray. Murray arrived when he said he would, placed the tank expertly on the pad and all this was done with a wonderful attitude.Our tank looks amazing. Great product and excellent service... thank you! Kind regards, Sue and Steve
"I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience" — BobJay/Russell, The tanks arrived today and I just wanted to say that the driver who delivered the tanks (Rod) was very good in keeping us informed on delivery time and displayed great customer service with the delivery and discussions about the tanks with both myself and plumber. He certainly is a credit to your company and I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience. Please forward this email to the Head of your Customer service section. Thanks Bob
"It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. " — DerekGood morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek
"We are very happy to see our tanks on site and delivered safely" — Mary KlazemaHi Russell, As discussed on the phone, I just wanted to commend the delivery team who delivered and installed our tanks. Jim and the boys were very professional and are a credit to the Tankworks team (who deliver the steel range of tanks for The Tank Factory). Our property has a steep driveway and Jim manoeuvred the truck so skilfully, his driving skills are outstanding which allowed the tanks to be unloaded with minimal fuss. They worked cooperatively and professionally. Thank you to all, We are very happy to see our tanks on site and delivered safely, From, Mary Klazema
"Your professionalism and service were outstanding throughout the purchase" — Matt MeuryLuke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury
"It is always a pleasure to interface with men of this calibre. Thank you" — Rowley & Clare from Dorrigo, NSWOn 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW
— TateHello, Out tanks were delivered this week as planned.. Just wanted to let you know the delivery guy was exceptionally nice and helpful.. Thats on top of the whole ordering process being easy. Please keep doing what you are doing 🙂 Look forward to ordering from you in the future. Regards Tate
"Considering the quality of your product, I believe I received the best available product for a good price" — Alex from Stokers SidingI recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extrememly competative & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding