Answers to the Questions We Get Asked Most Often


Why should I buy a Duraplas poly tank from The Tank Factory over other brands?
AThe ‘New Generation’ design features are what make Duraplas tanks really stand out. The quality really is second to none! Much heavier shot weights and strict quality control measures ensure you are buying the best. Duraplas Tanks have proven the test of time in the harsh Australian environment.

Duraplas Industries is an “Australian, family owned business which has been manufacturing locally since 1984.” That’s right, the same owners since the early eighties. This is unique in the tank industry and ensures you peace of mind that you are dealing with people that really care. Your tank is covered by a warranty you can TRUST!

Read More About How Our Tanks Compare

Q2
What are the dimensions of your water tanks?
AAll tank dimensions are listed on our website next to each available tank model. Click here to browse our range of tanks (and see tank dimensions). Dimensions are approximate as the shrinkage rate does vary slightly depending on the conditions when manufactured. As the tanks are roto-moulded using a mould, the dimensions cannot be changed but there are several other options available. Please contact one of our friendly sales consultants for more details.


Q3
Will delivery of my tank cost anything and what do I need to do to prepare?
A

To read more about delivery of your water tank, please make a selection below:

>> Poly tank (and accessories) delivery information
>> Steel tank delivery information


Q4
How long can I expect to wait before my Duraplas tank is delivered?
AOnce The Tank Factory has confirmed receipt of your order we are committed to ensure that your Duraplas tank is delivered to your property within 4 weeks*. Longer Lead Times may occur for premium colours, special orders or delivery regions outside of the standard delivery area or an area 200km from nearest depot.

To read more about delivery of your water tank, please make a selection below:

>> Poly tank (and accessories) delivery information
>> Steel tank delivery information


Q5
What tank colours are available?
AThe Tank Factory has a wide range of stylish colours available to suit your property. To view our range of tank colours available, please refer to our tank colour range page by clicking here.


Q6
What will my new water tank cost?
AOur tanks are always very competitively priced. Tank pricing is included on our website next to each tank model. Click here to browse our range of tanks (and see tank pricing). Please see the Urban Tank Packages, and Rural Tank Packages sections on our site for great package deals. These pages along with the monthly tank specials pages will reveal the best possible deals available in the industry.


Q7
What payment methods are accepted?
AWe accept the following payment methods:

1. Completing an EFT Transfer (bank deposit) into our account using your online banking system (or at a Commonwealth Bank Branch). Please kindly use the details below:

Bank: Commonwealth Bank
Account Name: The Tank Factory
BSB Number: 062-657
Account Number: 10141987
(please save for your reference)

2. BPAY Payment is available. BPAY payment details can be provided once a tax invoice has been generated.

3. Visa or Mastercard. Phone us during business hours to have a payment securely processed using your Visa or Mastercard on 1300 TANK FACTORY (1300 826 532). Please note: payments made using either Visa or Mastercard will incur a 0.5% merchant fee surcharge.


Q8
Does my new tank come with a warranty?
ADuraplas Industries is an “Australian, family owned business which has been manufacturing locally since 1984.” That’s right the same owners since the early eighties. This is unique in the tank industry and ensures you peace of mind that you are dealing with people that really care. Your tank is covered by a warranty you can TRUST.

Duraplas Water Tanks are warranted to perform the function for which they were designed, namely holding potable water at ambient rainwater temperatures for a period of 20 years. Lattice underground tanks are warranted for a period of 10 years. Industrial, chemical, molasses tanks, troughing and boats are warranted for a period of 5 years. All warranties are subject to the conditions on the full warranty which can be found under the ‘Further Info’ menu bar.

Our range of quality steel tanks are also backed by an impressive warranty.

To read more about your tank warranty, please make a selection below:

>> Poly tank warranty information
>> Steel tank warranty information


Q9
What fittings are included when I purchase a Duraplas Tank?
AWater tanks come standard with one stainless steel mesh leaf strainer, a ‘Watermarked’ brass outlet and ball valve (25mm – 40mm) and an overflow pipe complete with a stainless steel mesh cap.

Molasses tanks come standard with a poly screw in manhole lid and a 50mm – 80mm brass outlet (100mm outlet is available at a surcharge).

A comprehensive range of rain harvesting fittings and accessories are available and can be viewed on the tank accessories page.

All Duraplas tanks supplied by The Tank Factory have shot weights which exceed industry standards. This ensures that your tank has thicker walls and is more robust. Computer aided production programmes and unique moulding techniques produces thicker wall sections down low – where the strength is required. All shot weights are guaranteed and can be viewed for each tank size under the tank descriptions. Ultra sound testing of the tanks ensures that they all meet the strict guidelines of AS/NZ4766 standard.

Duraplas Tanks are designed for above ground installations but can easily handle partial back filling for either one side or partial all round submersion. Please see our installation guide for more info. If you have any further questions please contact our friendly staff.

water tank fittings and inclusions


Q10
Should I buy a poly tank or a steel tank? What are the main differences?
ABoth poly and steel tanks are great products with a number of key strengths:

Poly Tank Strengths:

  • Very cost effective
  • Robust, durable and easy to handle and install
  • Wide array of colours to match most colorbond colours
  • 20 year manufacturer’s warranty
Steel tank Strengths:

  • Traditional architectural look
  • Massive array of size combinations with made to measure options available on request
  • Meets bushfire water storage standards without the need for a cinder shield
  • Aquaplate tanks carry 10 year manufactures construction warranty, 20 year bluescope corrosion warranty. Rural Panel Tanks carry a 20 year pro-rata manufacturer’s warranty

Certainly Poly Tanks provide the best value-for-money, whereas steel tanks have more options available for those unique situations. When Looking at the warranty for either steel or poly,  the life expectancy is very similar. Our experienced team are happy to discuss the various options and assist with any queries you might have, just use our contact us page.


What’s the best way to get my tank installed? Does The The Tank factory offer an installation service?
AOur experienced team will manufacture and deliver your new rainwater tank. The best trades-person to provide installation services in your area, is a qualified plumber (however quite a number of our clients install the tank themselves). Unfortunately we are not directly able to provide installation services at this time, but with numerous plumbers to choose from, installation help isn’t far away. Certainly if you have a plumber you have used before and are happy with, that is the best place to start. We have an installation guide on our website detailing the base requirements for our different types of tanks. It is best practice for any trades-person or self-installer to follow these directions for warranty purposes.  


Can you take away my old tank when delivering the new one?
AUnfortunately existing rainwater tank removal is not a service we can provide, often old rainwater tanks are being replaced because of structural problems and thus are too risky to transport on the road. We suggest cutting the tank up into smaller, more manageable sections and disposing of the tank via a recycling service.


Can I safely drink rainwater from the tanks you provide?
ABoth our Steel and Poly Tanks are made from food grade materials, safe for potable grade drinking water.


Will your tanks give drinking water an unpleasant ‘plastic’ taste?
ANeither our Poly or Steel tanks will give drinking water an unpleasant ‘plastic’ taste.

We would suggest that all our clients ensure that all pipework (downpipes and supply lines) be checked to ensure they are made from food grade material. The great water from a food grade tank can be tainted by cheap non-food grade pipework.


Where are your tanks manufactured?
AOur Poly Tanks are manufactured on the North Coast of NSW, centrally located to service areas as far south as Canberra ACT and as far north as Rockhampton QLD (and even areas beyond that upon request).

Tankworks (our Steel Tank supplier) have manufacturing facilities in Victoria, NSW and QLD. providing a massive delivery scope up and down the eastern states.


What do I need to do before the tank arrives?
A A few key points to think about or check before your new tank arrives:

  • Check your invoice to ensure the tank you will receive is correct including dimension, colour and fitting layout.
  • Check for overhead clearance, depending on the size of the tank(s) on the truck, our trucks can sometimes be up to 4.8 meters tall
  • Check for access obstructions to the ‘tank site’ or ‘pad’
  • We suggest for the smoothest possible placement of the tank that the ‘tank site’ or ‘pad’ be prepared (to our recommendations as per our website) prior to the delivery date. For steel tanks it is a must that the tank site is already prepared prior to the arrival of the delivery truck


Do I need State or Local Government approval to install a rainwater tank?
AState Government approval is not needed, however depending on your land zone and Local Government laws some Local Government approval may be needed.

In most cases tanks of a volume less than 10,000 litres may not need approval, however the best way to clarify this is with a quick phone call to your local council. While you are on the phone with them, ask whether they have rebates available for rainwater tanks.  There are still quite a number of councils and water companies providing rebates in local areas.


Do you sell used or second grade tanks?
AWe offer excellent A1 quality 1st grade tanks at excellent prices. We do not offer second grade products for sale at this time.


Can you conduct a site visit to my property?
AUnfortunately we are not in a position to be able to assist with requests for onsite consultation. The Tank Factory is a web based business operating from Alstonville on the NSW far North Coast, as such we do not have field representatives to consult with, nor quote on site. Whilst we are certainly happy to arrange for the sale and delivery of rainwater tanks, if a site visit is required we recommend you engage the services of a licensed plumber local to your area, who will be able to offer guidance on the best place to install your new tank.


Do you offer a trade discount?
A

Our website displays not only our range of tanks (both poly and steel), but also our heavily discounted prices, tank dimensions, colours available etc.

Our prices are as currently advertised for all of our customers. As our pricing is already heavily discounted, we do not offer separate wholesale pricing to other businesses for the purpose of resale to their customers. We are a web business and offer excellent prices direct to the public, whether they be private individuals or trading companies.


Can I cut the top off a round design poly tank and convert it to be used as a swimming / plunge pool?
AQuite a few people make this request of us so it’s not that unusual an idea. The major problem you will encounter in cutting down a poly tank is that once the lid has been cut off, the tanks lose their structure (support) and even when filled with water the tank will continue to collapse in on itself rendering the idea of using as a plunge pool worthless.

We do however offer an alternative in the form of an aquaculture poly tank which is designed to hold its shape without a lid. These aquaculture tanks can be viewed here.


How do I know what tank size is best for my needs? How much rainwater can my home roof / shed roof / hard surface capture?
A

There are 3 main factors to consider when choosing a rainwater tank/s:

1. Space available

2. Supply available (i.e. roof space X average rainfall)

3. Demand for water

Space available:

This is simply the amount of room there is for a tank within the chosen area. We rate this as the most important factor for urban situations.

Supply available:

For every 1 square meter of roof space, for every 1mm of rainfall, 1 litre of catchment into the tank is produced. (Roof space (m2) X rainfall (mm) = catchment in litres)

So by that we can estimate the average monthly supply.

For example the average rainfall per month for Coffs Harbour is about 95mm. (less in winter and much more during the summer months)

So for example, the roof catchment space is 250 square meters

<Roof Size> 250 x <Average Rainfall> 95 = 23,750 litres of catchment per month.

Demand for water:

Now if the tank was supplying water for all your needs (which is unlikely in an urban situation), the average adult uses about 220 litres per day.

If there were say for example 3 adult people living in the home, the average DAILY usage would be 660 litres. Worked out monthly that would equate to about 19,800 litres of average usage.

However if the water was just being used for watering the gardens, the average 1/2″ garden tap delivers water at a rate of approximately 12-15 litres per minute. For example, watering for 30 mins a day from one garden tap would use approximately 405 litres. Do that every day for a month and you would use 12,150 litres.

So really it’s a balancing act between supply, demand and available space.

We have a Great Catchment and Usage Calculator on our website to help you see how this would apply to your project.


Do I need a pump for my tank?
AIn most cases a pump is recommended. Without a pump, the natural water flow out of the tank will be in a very weak steady fashion. Of course if the tank is high up (say on a hill) and the water is being supplied to a much lower location, than gravity will increase the natural flow and pressure. But for most applications where the tank is on the same level as the home or garden, then a pump would be needed to provide meaningful pressure.


How do I know which pump will best suit my needs?
AWe have a number of quality pump option options available to suit a wide variety of applications.

A number of factors can influence what style or size of pump will work best for you.

3 basic options that are most common:

Two other Options that include a Rainsaver Controller are listed below (a Rainsaver Controller automatically switches supply from tank water to mains water when needed, great for urban installations)

We also can also supply other Davey, Dab or Pumpmaster Pump options upon request. Contact our friendly staff to discuss size and pricing options.  


Why are slimline tanks more expensive than rounds tanks?
ARound tanks have a naturally strong shape and are more efficient to manufacture. The oblong upright shape of slimline tanks requires more material and structural support when compared with round tanks. The extra material and the extra care required to produce a slimline tank add to the costs of the tank itself (i.e. r Round 5,000 litre poly tank needs 125 kg of material whereas a slimline tank of the same volume requires 250kg). With steel slimline and modline tanks, the same need for extra support is required Steel slimline tanks have stainless steel support rods to provide extra strength, this adds to the material and constructions costs of a steel slimline or modline tank.


Some of your underdeck and underground tanks look very similar, is there a difference? And why the difference in price?
AThere is a very important difference between underground tanks and underdeck tanks. Underdeck tanks are tanks that will not be buried and as such do not need to be as heavy duty as underground tanks. While some models of our underdeck tank range may look similar to our underground tanks, the thickness of the tank wall is much greater for the underground variants. It is crucially important that the correct model tank is ordered for the specific purpose. If the tank is going to be backfilled with soil-fill or buried, then an underground tank will be needed. As underground tanks are heavier and require more materials to manufacture, they are more expensive to produce than their underdeck counterparts.


What tank outlet/overflow location should I choose? How should I figure this out? Is there a common recommended setup?
A Depending on the type of tank, there are a number of fitting position options we provide to assist with installation. Having the outlet or overflow pointing in the right direct off the tank can really make the plumbing look very neat and professional.

Each tank installation is different, and as such, there is no ‘recommended’ or ‘standard’ tank layout. We would recommend (in consultation with a plumber, if required) sketching out the potential layout. Consider the available options for each tank type and the plumbing connections; filling the tank from the roof, overflowing to the stormwater service and the outlet to the pump.

Please refer to the tank outlet and overflow locations diagram which is included along with each tank listing, which will help you identify the best setup, or feel free to contact our friendly staff if you need assistance with this.


Have another question?
APlease contact our friendly staff today, who will be happy to assist with your enquiry.

Contact Our Friendly Staff

Contact Us Online

1300 826 532

Our experienced team look forward to
assisting with your enquiry

Read Our FAQs
Watch Our Video
How our Tanks Compare
Fun Facts About The Tank Factory
Browse Our Tank Range

We Accept:

 

 

 

 

  • "Today I experienced the best customer service I could imagine."

    T Marker
    Hi the tank factory, Today I experienced the best customer service I could imagine . - I needed to arrange people to help with the delivery / installation . - Delivery was made 5 minutes within ETA - The driver assured me, there was no reason to be concerned about what was going to happen . - I had 3 people with me to assist the exercise . - The driver explained how things would happen with safety being paramount . - It happened as he said it would . The 3 people I had to help were a 23 y/0 labour  //  45 y/o fireman // 50 y/o sales rep . We all agreed that the driver was somebody that  " the tank factory ' should be very proud of as an employee . Congratulations  --  he is the face of your business to the client like me . My invoice number was 4574 . Regards,
  • "I congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thoughtout"

    Ray and Lorraine
    Good Morning Russell, Lorraine and I would like to pass on our thanks and congratulate you and The tank Factory staff not only on the presentation of the tank but the communication and assistance thought out, the colour is brilliant and matches the roof exactly. It was a pleasure to deal with such a firm please pass on our thanks to all concerned including Rod who delivered the tank he is an asset to the company. Although he would have looked better with his NSW cap on I am also from NSW and my mate Peter could not say much as we were 2 against 1 him all in good fun. All this would not have been possible had it not been for you many thanks and all the best for the future. Regards, Ray and Lorraine
  • "Our tank looks amazing. Great product and excellent service... thank you!"

    Sue and Steve
    Hi there, We ordered a 22,700 litre water tank via The Tank Factory and our tank was delivered today by Murray. We would just like to say thank you for the fantastic service we received from Russell at the Tank Factory and from Murray. Murray arrived when he said he would, placed the tank expertly on the pad and all this was done with a wonderful attitude.Our tank looks amazing. Great product and excellent service... thank you! Kind regards, Sue and Steve
  • "I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience"

    Bob
    Jay/Russell, The tanks arrived today and I just wanted to say that the driver who delivered the tanks (Rod) was very good in keeping us informed on delivery time and displayed great customer service with the delivery and discussions about the tanks with both myself and plumber. He certainly is a credit to your company and I would have no hesitation in recommending The Tank Factory to my friends and associates based on this experience. Please forward this email to the Head of your Customer service section. Thanks Bob
  • "It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. "

    Derek
    Good morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek
  • "We are very happy to see our tanks on site and delivered safely"

    Mary Klazema
    Hi Russell, As discussed on the phone, I just wanted to commend the delivery team who delivered and installed our tanks. Jim and the boys were very professional and are a credit to the Tankworks team (who deliver the steel range of tanks for The Tank Factory). Our property has a steep driveway and Jim manoeuvred the truck so skilfully, his driving skills are outstanding which allowed the tanks to be unloaded with minimal fuss. They worked cooperatively and professionally.  Thank you to all, We are very happy to see our tanks on site and delivered safely, From, Mary Klazema  
  • "Your professionalism and service were outstanding throughout the purchase"

    Matt Meury
    Luke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury
  • "It is always a pleasure to interface with men of this calibre. Thank you"

    Rowley & Clare from Dorrigo, NSW
    On 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW
  • Tate
    Hello, Out tanks were delivered this week as planned.. Just wanted to let you know the delivery guy was exceptionally nice and helpful.. Thats on top of the whole ordering process being easy. Please keep doing what you are doing 🙂 Look forward to ordering from you in the future. Regards Tate
  • "Considering the quality of your product, I believe I received the best available product for a good price"

    Alex from Stokers Siding
    I recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extrememly competative & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding

OUR MOST POPULAR TANK RANGES

Round Water Tanks

Amazing Value Tanks. Up to 34,000L

Slimline Water Tanks

Great for tight spaces. Up to 5,000L

Underground Tanks

Totally out of sight. Up to 5,000L

Steel Tank Range

Round, Slim, Modline, Square & More.

What are you waiting for? Invest in a quality tank today  SEE OUR FULL TANK RANGE & ORDER ONLINE